Terms and Conditions
MiNC Serviced Apartments UK Terms and Conditions
MiNC Serviced Apartments Dubai Terms and Conditions
Terms and Conditions for MiNC Serviced Apartments UK
General
All keys must be returned into the designated check-out box. Any keys not returned will incur a replacement charge of £100.00 per set. Any additional guests staying that are not expected at the time of the booking will result in a £75.00 per night charge. Guest will be liable for any theft or damage to the property and its contents from the time of entry to the time of departure. Guests are required to leave the apartment in a clean and tidy condition. Failure to do so will incur a minimum charge of £60.00 cleaning charge. Noise and disturbances will not be tolerated; MiNC reserve the rate to ask a guest to vacate the apartment immediately and no refund will be issued.
Pets
Pets are not allowed.
Check-In
Anytime after 15:00pm, any early arrivals must be confirmed with reservations prior to arrival.
Check-Out
10:00 hours, late checked out can be arranged with reservations the day prior to departure, please see below for charges: Confirmed prior to departure = £15.00 + VAT per hour up until 2pm (may be negotiable depending on availability) Unconfirmed = £30.00 + VAT per hour up until 2pm, after this time you will be charged for an additional night plus £150.00 + VAT.
Complaints
Any Complaints received will be investigated fully with all parties concerned. You will receive a formal reply within 7 days.
Smoke free policy
All our properties are non smoking. Should anyone smoke in the apartments you will be fined £1,000.00 plus any additional cleaning costs.
Cancellation
All cancellations must be advised in writing. All reservations require 7 days cancellation notice.
15% merchant fees apply to all refunds.
Prices and Payment
All rates are quotes in local currency (GBP) and include VAT at 15%. A valid credit card must be provided on booking. Full payment will be taken at the time of making reservation
Extensions
If you wish to extend a stay, MiNC requires notice in writing. Please give as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. A payment for an extension will be taken at the time of notification.
Privacy Policy
All personal data is encrypted and will be processed in a secure way. MiNC Apartments takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking.
DISCLAIMER: Guest should be aware at the time of booking that MiNC Apartments does not take responsibility for Guests’ possessions whilst they are staying in our properties. We take all reasonable steps to ensure your safety and safety of your possessions but advise you to arrange your own insurance. This applies to items left in your apartments, in public areas and in MiNC car parks.
These Terms & Conditions and use of website are governed exclusively by English law.
Terms and Conditions for MiNC Serviced Apartments UAE
Prices & Payment
The rates quoted are per room per night in UAE dirhams based on room only basis. It will not include any taxes, surcharges or amenities. Payments must be made in dirhams or in any foreign currency acceptable to MiNC Apartments and at the exchange rate offered. A valid credit card must be provided upon booking.
Check-in / Check-out Policy
Check-in time is at 2PM with check-out time at 12 noon.. Arrivals between 9AM – 2PM can be accepted without charge, subject to room availability. Arrivals before 9AM will be held and charged from the previous night. Check out can be extended up to 3PM without any charge, subject to room availability. For late check out between 3PM – 6PM, a 50% charge from the contracted rate will be applicable. For late check out after 6PM, a one night charge will be applicable. Please note that the loss of the room key will result in a penalty charge.
Confirmations
MiNC Apartments will not be liable if a guest does not receive a confirmation from MiNC Apartments due to IT issues, i.e. - guest supplying wrong email address or full mailboxes. In case the guest does not receive a confirmation 24 hours after the booking was made, it will be the responsibility of the guest to contact MiNC Apartments to receive an update on the status of his reservation.
Cancellations and No Show Policy
The cancellation policy is 48 hours prior to arrival date in order to avoid the one night penalty charge per room. All no shows are subject to a one night charge.
Other Provisions
MiNC Apartments takes all reasonable care to ensure that the information supplied on the website is accurate. However, we cannot guarantee its accuracy and we reserve the right to change this information at any time. Property information, including but not limited to, property details, photographs, virtual tours and floor plans are intended as a guidance only and should not be construed as statements of fact.
MiNC Apartments makes no representations or warranties of any kind with respect to the website or the content contained in it, including any text, graphic, advertisement, link or other item.
Furthermore, MiNC Apartments, nor any contributor to its website, makes any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy for purpose of the content contained on the website or that such content will be accurate, up to date, uninterrupted or error free.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, MiNC Apartments and all contributors to the website hereby disclaim, to the fullest extent permitted by law, all liability for any loss or damage including any consequential or indirect loss or damage incurred by the guest, whether arising in contract or otherwise.
MiNC Apartments will not be held responsible in any way for loss and/or damage to any personal belongings of the guest at the apartment nor will it be liable for the acts or defaults caused by third parties. Guests are advised to ensure their own insurance policies to cover loss or damage to personal property during their stay.
MiNC Apartments reserves the right to terminate with immediate effect, any agreements with parties resident in officiated properties in the event of conduct deemed as anti-social, immoral, improper, or illegal. Refunds will not be offered in any such event. Legal action will be taken where necessary. Investigation of such matters will be conducted on an individual basis.
